Tuition Payment Frequently Asked Questions

Looking for answers? Click the questions below to find out more!

Any currently enrolled student.
No, all students are eligible.
No, it is completely optional.
The plan is designed to help you finance the balance you still owe after your financial aid has been applied to your account for the current term only. 
Yes, you may participate before your financial aid is settled.
Yes.   Each semester stands alone.  So if a student owes a balance from previous terms, they will need to pay this amount directly to Albany State University.
Nelnet, the third party vendor, sets the dates based upon our academic calendar.  There is no grace period, late period, etc.
Nelnet Business Solutions (NBS) has an agreement with the University System of Georgia (USG).  Several USG institutions now offer this payment plan option. Nelnet has been in the tuition management business for 15 years.
No. This is a common misconception about automatic payments. No one other than you and your financial institution has access to your account. When you arrange to make an automatic payment through NBS, you authorize a specific payment amount to be paid by your bank or credit card company on a specific date.
Monthly payments will be processed starting on the first payment date you select when you enroll for monthly payments via NBS Enterprise Portal. Your payments will be processed on the same date each month.
No, unfortunately only budgeted payments are allowed via NBS Enterprise Portal.
If the payment date falls on a weekend or banking holiday observed by the Federal Reserve, the payment will be attempted on the next business day. Although NBS specifies the date each payment will occur it is the responsible party’s financial institution that determines the time of day the payment is debited to the account (this applies to Automatic Bank Payments only).
If a monthly payment is returned, you will receive an e-mail or letter from NBS with instructions on how the returned payment will be handled. A $30 NBS Returned Payment Fee will be assessed for each returned payment. Your financial institution may also assess a fee. NBS Returned Payment Fees are subject to change in future academic terms. If it is the down payment or enrollment fee that is returned, the agreement will be terminated and a new agreement would need to be established if options still exist.
Contact Nelnet at 1-800-609-8056 or at