IT General Support

Final Report

Approved CIC Recommendations

Co-chairs:

  • ASU Cochair – Noore Ghunaym
  • DSC Cochair – Jodie Kretzer

Members

Albany State University

  • Crandall Robinson, Systems Admin 1
  • Eric Tabor, Desktop Support 2
  • Tonya Williams, Office Manager
  • Gwen Heard, Central Receiving Manager

Darton State College

  • Josh Lamb, Streaming Media Specialist
  • Don Bragg, Warehouse Director
  • Andy Lenard, Coordinator of Academic services
  • Ashley Coates, Director of Enterprise Information Systems

Task

  • Device Standards
  • File Services
  • VDI
  • Training
  • Service Desk
  • Desktop Management – Imaging, SCCM, and LanDesk
  • Endpoint Protection
  • Inventory Control
  • Replenishment – Budget and Life Cycle Replacement
  • Licensing and Maintenance
  • ITIL
  • Lab Management
  • Health and Human Services